Return & Refund Policy

1. Commissioned Artworks Deposit Policy:

To commence the creation of commissioned artworks, an upfront non-refundable deposit of 50% is mandatory.

This deposit ensures the reservation of your time frame in Olivia Slater's schedule and contributes to the acquisition of vital supplies and materials required for the custom project.

2. Ownership of Designs and Images:

All designs and images created by Olivia Slater remain the exclusive property of Olivia Slater and may not be used without explicit permission.

3. Returns, Exchanges, and Refunds:

Please choose your items carefully, as we do not offer returns, exchanges, or refunds unless the item is faulty.

4. Notification of Issues: 

If you encounter any issues with your artwork, it is essential to notify us within 48 hours of receiving the item.

5. Return Process:

Returns must be initiated within 7 days. In cases where we are at fault, we will cover any additional postage costs. To ensure a smooth return process, please use the original packaging. Any items damaged during the return transit are not our responsibility, and we will not be held liable.